CRM CitiStat Showcase Agenda

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Monday, June 4, 2012

• 2 p.m.  - Tour of Philadelphia
• 4:30 p.m. - Welcome Reception 

Tuesday, June 5, 2012

• 9-10 a.m. - Networking Breakfast
• 10-10:15 a.m. -  CRM Best Practice and Overview - Keith LeBeau 
• 10:15-11a.m. - GIS integration - Dan Clement
• 11-12 p.m. - Introduction to CitiStat - Jim Hartley, Warrren, MI
• 12-1 p.m. - Lunch
• 1-2 p.m - 311 and Disaster Recovery - Tracy Croom, Tuscaloosa, AL
• 2-3 p.m. -  From CRM Build Out to Innovation Awards- Cindy Tiernan, Albany, GA
• 3:00-3:30 p.m. - Break
• 3:30-4:30 p.m. - Creating  a model 311/911 call center -Melding the 2 numbers - Mark Grant, City of Dyersburg, TN
• 6:30 p.m. -  Networking Dinner 

Wednesday, June 6, 2012

• 9-10 a.m. -   Breakfast Networking 
• 10-11 a.m. - Website Solutions for CRM - Keith LeBeau, QScend Technologies, Inc
• 11-12 p.m. - CitiStat in Providence, RI and Providences Citizen Centric Portal - Daniel Clement, Providence, RI
• 12-1 p.m. - Lunch
• 1-2 p.m. -  HamStat, CitiStat in Hamilton, NJ  - Mayor John Bencivengo
• 2-3 p.m. - CRM adoption across the board - Jim Hartley, City of Warren, MI