Accept, manage, track, and route citizen service requests from a centralized, secure website. - Citzens can quickly and easily report complaints and service requests directly to the departments responsible for the resolution.
- Completely Web-based with an interface for the public and your staff to enter and manage service requests.
- QAlert runs in your Web browser allowing instant and secure access to service request information from anywhere 24/7.
- Centralized management of service request data allows you to respond to and resolve requests more rapidly.
"QAlert has centralized our complaint center, which in turn greatly improved our efficiency in handling service requests. As a result, our overall citizen service has improved. Our complaint and service request information is aggregated in one easy-to-access database. QAlert allows our department to be more proactive, easily sharing service request information between departments and our citizens."
Mayors Office
City of Danbury, CT
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