QScend's QAlert for Performance Measurement
Performance measurement means different things to different people.
For some, it's about individual or department accountability. For others, it's about budget dollars being in the right places. For others still, it's about allocating resources correctly for efficiency. And for even others, it's about a comprehensive evaluation program created for municipalities referred to as CitiStat.
Regardless of your approach to performance measurement, through an adapted process or a CitiStat type of program, you need data with which to work. That's where QScend's QAlert Citizen Request Management System comes in. By monitoring your citizen service requests or information, working through those requests, and their eventual resolution, you have the data you need to begin or enhance your program.
QScend's QAlert CRM features powerful reporting capabilities through which you can create and customize reports viewed as various executive dashboards and standard formats. With QAlert, you can use the data to create guidelines, measure how well your government entity is performing for your citizens, fix what's broken, celebrate your accomplishments, and work toward building and enhancing that level of trust between government and community for which we all strive.