Citizen Request Management Case Studies

Reno, Nevada

The City of Reno is Nevada’s fourth largest metropolis with a population of nearly 221,000. The City Council is focused on providing exceptional customer service to the residents of Reno. With RenoDIRECT, established in 2003, citizens have a “one-stop shop” for all non-emergency requests for information or service. They also are able to provide comments and ask questions regarding important issues. Read entire case study...

Danbury, Connecticut

The City of Danbury is Connecticut’s sixth largest city with a population in excess of 75,000 people. Its mission is to ensure a superior quality of life for its citizens by providing cost-effective municipal services while preserving the cultural, historical, and natural resources of the city. Danbury is committed to working with citizens to enhance its position as a premier place to live, work, and raise a family in a traditional, yet progressive, community. Read entire case study...