QScend's QAlert Citizen Request Management System

When your municipality begins using QScend's QAlert Citizen Request Management System, it immediately becomes a first-class, citizen-service organization. Your government gets the job done, working with your citizens to resolve their issues. That, in turn, increases confidence and trust in government, which leads to happy citizens and happy administrators.

Effectiveness and Efficiency

With QScend's QAlert CRM, you never have to worry about a request from a citizen getting lost. All calls entered are stored, routed to the correct department, and managed through QAlert. At any time, staff speaking with a citizen can call up a service request and address what's being done as if they had entered the activities themselves.

Knowledge Sharing

Using QAlert's prompts and scripts, staff can request call takers enter additional information to help responders resolve an issue faster. Through the integrated knowledge base, call takers can provide answers to a citizen's question verbally or trigger an email with details while a caller is on the phone.

Citizen Self-Service

By incorporating QScend's QAlert CRM into your website, you can create a virtual citizen service center available 24 hours a day, seven days a week. You can provide citizens access to the QAlert knowledge base as well as a log-in area where they can track their issues and interact with responders.

Reporting

QScend's QAlert CRM provides powerful reporting and charting tools you can use to help your municipality better create and manage budgets, allocate resources, schedule work crews, and more. QAlert can enhance your existing CitiStat-type of evaluation efforts or provide the data necessary for your performance measurement initiative.

Choice

You can use QScend's QAlert Citizen Request Management System in the way that best suits your municipality. Your staff can record calls through a system of decentralized call takers, or manage those calls through a full-blown 311 call center.