FOR IMMEDIATE RELEASE
REPORT2GOV LETS LOCAL GOVS
OFFER SERVICE REQUEST REPORTING
TO CITIZENS FOR FREE
QScend Technologies Platform Allows Communities to Learn About CRM
WATERBURY, CONN. (Sept. 19, 2011) – Local governments around the country have an opportunity to learn about how citizen request management systems work by signing up to use Report2Gov, a free citizen reporting service offered by QScend Technologies, an industry leader in municipal CRM software.
"We know not every local government leader has his or her arms around how a full-blown muniCRM system, such as our QAlert product, works," said QScend President and CEO Keith LeBeau. "And we know they are not sure if they want to invest in a system without fully understanding what kind of benefits it might provide for them.
"So Report2Gov offers them online and mobile tools that they and their citizens can use to report issues such as potholes, flooded roads, downed trees, and graffiti," said LeBeau.
How Does Report2Gov Work
- Municipalities register with QScend and receive information they can use on their websites to provide instructions for their citizens on how to use the free Report2Gov resources.
- Citizens create an account through Report2Gov.net or using the free Report2Gov iPhone or Android app. They report issues using a generic series of service requests developed by QScend after studying their QAlert customers most frequently use.
- Leaders of registered munipalities receive an emailed report once a day detailing the issues their citizens have entered, complete with an ID number, request type, location, and submitter information. Report2Gov is powered by QScend's QAlert muniCRM system.
- Municipalities can then use that data and address the issues that are of importance to their citizens. Local government leaders can even log in to Report2Gov.net and see the issues reported in their area on a map.
"What's important here, is that the issues posted to Report2Gov remain private between the submitter the the local government," said LeBeau. "While we appreciate the need for government openness and transparency, unlike other social CRM tools, we do not share the submitter and location information publicly. We don't think that's in the best interests of the local government or its citizens."
Report2Gov users, though, do have the option of integrating their iPhone or Android apps with their Twitter and Facebook accounts. Issues reported using the app are posted to the submitter's wall or tweeted, allowing a conversation among the submitter's friends and followers.
"We understand that our world is more socially integrated with technology and that people like to share and talk about things with their friends online. But the only information shared by Report2Gov is that Joe Citizen reported a pothole in Anytown using Report2Gov," said LeBeau. " Unlike the way some of the other muniCRM companies do it, no detailed issue or location info is ever revealed due to privacy and liability issues for local governments."
About QScend's QAlert Citizen Request Management System
QScend's QAlert CRM allows local and county governments to implement a variety of tools that provide citizens a means to submit service requests, via phone, mobile app, or online, track their issues, interact with staff, and find answers they need via a knowledge base.
With QAlert, no citizen request for service is lost or forgotten. Municipal staff in a very busy call center, or a bustling department, can easily manage, respond to, and close service requests, thereby enhancing local government effectiveness and efficiency.
About QScend Technologies, Inc.
QScend Technologies (www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 10,000 QScend product users access the company’s series of “Q” products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.
Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city’s Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.
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Ed Dzitko, QScend Technologies, Inc.
203-757-6000, x.308, or 203-528-6492