Contact: Ed Dzitko, QScend Technologies, Inc.
203-757-6000, x.308, email@example.com
TOWN OF HUNTINGTON, NY, PICKS
QSCEND’s QAlert™ MUNICIPAL CRM SYSTEM
WATERBURY, CONN. (Dec. 13, 2011) – QScend Technologies, Inc. announced today that it has been selected to provide the Town of Huntington, New York, with its QAlert™ citizen relationship management (CRM) software, a dynamic Web-based tool that enables city staff to log, route, and manage all citizen service requests.
With QAlert, citizen service requests or complaints are entered by city staff or citizens themselves. Each entry is automatically assigned a ticket number and instantly routed to the department responsible for handling the request. Citizens can be notified each time an action is taken, or just when the service request has been addressed and is closed.
QAlert also enables city department heads to generate a variety of reports, from issues resolved to issues outstanding to length of time outstanding to issue type, and many more. The reporting dashboard, reports, and charts are all fully customizable. In addition, the various reports can be scheduled for delivery, allowing each user to automatically receive email of the data that matters most.
In addition, with QAlert, Huntington will also be able to offer citizens a self-service knowledge base and log-in area via its website.
About QScend Technologies, Inc.
QScend Technologies (www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 10,000 QScend product users access the company’s series of “Q” products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.
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