Ed Dzitko, QScend Technologies, Inc.
203-757-6000, x.308, firstname.lastname@example.org
PRINCE GEORGE'S COUNTY, MD, TO IMPLEMENT
QSCEND’s QAlert™ MUNICIPAL CRM SYSTEM
WATERBURY, CONN. (June 17, 2012) – QScend Technologies, Inc. announced today that it has been selected to provide the Prince George's County, Maryland, with its QAlert™ citizen relationship management (CRM) software, a dynamic Web-based tool that enables county staff to log, route, and manage all citizen service requests. (Print PDF)
With QAlert, citizen service requests are entered by county staff or citizens themselves. Each entry is automatically assigned a ticket number and instantly routed to the department responsible for handling the request. Citizens can be notified each time an action is taken, or just when the service request has been addressed and is closed.
QAlert also enables county staff to generate a variety of reports, from issues resolved to issues outstanding to length of time outstanding to issue type, and many more. The reporting dashboard, reports, and charts are all fully customizable. In addition, the various reports can be scheduled for delivery, allowing each user to automatically receive via email the data that matters most.
In addition, with QAlert, Prince George's County will also be able to offer citizens a self-serve knowledge base and a log-in area via its website.
About QScend Technologies, Inc.
QScend Technologies (www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 12,000 QScend product users access the company’s series of “Q” products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.
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