Prince George's County, MD (Jul. 24, 2012) - Today, Prince George’s County Executive Rushern L. Baker, III, announced the completion of CountyClick, a citizen-centric online system designed for residents to submit non-emergency service requests. This new online system is the first phase of the County’s 311 call center which is slated to launch later this year.
CountyClick will allow citizens to submit service requests for non-emergency issues such as potholes, overgrown grass, etc. to the appropriate agency for service or assistance. Residents, businesses and visitors will now have access to many of the services provided by the government via a centralized portal, minimizing the need to search the County’s web site for an agency’s contact information or to obtain a list of their services.
“CountyClick will make it easier for people to report various concerns related to property or community standards,” said Baker. “This is another example of my administration’s commitment to making government more efficient and accessible. Residents now have a more responsive way to submit their requests from home, work or from a mobile device. Later this year we will open our 311 call center to accept non-emergency service calls in one centralized location. CountyClick gives our residents and businesses access to many government services anytime and anywhere.”
By using CountyClick, citizens can:
- Browse through questions and answers in various categories
- Enter requests for service
- Track status of service requests
- Upload photos and enter details
CountyClick is also accessible through mobile applications on iTunes and Google Play. Once the mobile app is downloaded, people can register this user account both through the mobile app and the online portal.
Using GPS, the mobile app will recognize a location then prompt through the remaining steps for entering a service request.
Citizens can enter a request or browse information in 15 categories, ranging from Blight, Code Enforcement & Property Standards to County Records.
Each service request also has general information that is designed to educate citizens before and after they submit their request.