Citizen Engagement Web Tools

Client supplied requests

City App

The power of your city in an App.

The QAlert Process

QAlert Workflow

QAlert for City Staff

Client supplied requests
  • Enter a service request in seconds
  • Instant access to an internal knowledge base that enables staff to answer questions and log calls in seconds
  • Easily link and identify related or duplicate service requests
  • View request data on a map, integrated with your GIS layers
  • Auto-populate citizen name, address, contact information and more for quick entry
  • Easily locate requests using robust search functionality
  • Requests automatically routed with multi-level escalation capability
  • Automated text, call, and email notifications to citizens
  • Advanced reporting functionality

QAlert for Field Staff

QAlert on iPad

QAlert™ mobile for iPad allows government employees to manage citizen service request in the field.

  • Add activities to service requests
  • View requests on a map
  • Get a live feed of requests coming in
  • Close from the field
  • Add new requests
  • Eliminate the paper without losing the trail

Integrations

  • Cartegraph
  • Comcate
  • Escri
  • Granicus
  • Harris
  • Vueworks
  • IBM
  • CitizenServe
  • Socrata
  • MaintStar