Custom Branded App

Give residents the power to connect with you instantly with a customized mobile application. Citizen engagement is easy; residents enter their location (or allow device GPS location to map it), describe the issue, add an image, and hit submit! Requests are routed into your QAlert system so that staff can manage all requests in one place.

Your app is an extension of your local identity with full custom branding. Residents will know that when they report an issue, it’s going directly to you.

You can also customize your app to include the services your residents need most, such as:

Social Media Accounts

Garbage/Refuse Pickup Dates

News

Calendars

Events

Local Restaurants/Attractions


Resident Self-Serve Portal

Residents can accomplish a multitude of tasks through your branded web portal. They can search the knowledge-base for information, check the status of an existing request, or submit a request for service.

Features to include:

Service Request Reporting Wizard

Searchable Knowledge-Base

Municipal contact information

Resident Account Creation and Configuration

Notification Configuration (Text, Tweet, Robo Call, Email)


Multi Platform Civic Participation

People communicate through a variety of channels today, not just via phone. We put a great amount of effort into incorporating the latest tools to increase civic participation. Your residents can engage your officials and connect with your organization in the manner they most prefer.

Examples include:

Submit service requests through Twitter and email

Rate and provide feedback on knowledge base articles

Text a request to a dedicated phone number