Easy to Use, User-Friendly Tool
In no time at all, all users (regardless of technical experience) can master the clean, intuitive CRM interface. Through the Web-based, desktop software, staff can easily complete a number of tasks within a single browser window.
Call centers and 311 initiatives benefit from the "Call Center" area, which allows your users to accomplish all they need to through our one-screen view, from entering a request, to searching for previous submissions and knowledge base articles, to reviewing the complete history of each issue’s resolution process.
The route-based service request area allows responding staff members to focus on the issues relevant to themselves and easily prioritize their workloads. Managers can monitor staff workload at multiple levels, keeping users accountable and service levels high.
Customizable Request Views
Issue Map View
Bulk Edit/Update of Requests
Easy Service Request Entry
Reassign, Update, and Close Service Requests
Access to Full Knowledge Base
QAlert Mobile iPad App