Issues are automatically routed to the appropriate staff member, department, or integrated third-party software based on the issue type, geographic location, or an established custom workflow. Escalation features can alert supervisors if issues are overdue, making sure a citizen’s requests are never lost!
To increase accountability, you can use our reporting tools to track request types, close rates, issue statuses, and more. Our library of standard reports plus the report builder tool, assures you can easily identify trends and municipal performance.
Route by Request Type, Geographic Location or Due Date
Easily Configurable Reminders
Manual & Automatic Routing Options
Graphic Data Visualization